Frequently Asked Questions

Here you'll find some frequently asked questions about caring for your pieces, shipping, returns and our dyeing services.

How should I care for my piece(s)?

For naturally dyed pieces

We recommend hand washing with a mild, neutral soap and drying in the shade.

Iron at a low temperature and always iron on the reverse side.

For non-dyed pieces

We recommend using a delicate wash cycle and drying in the shade.

When ironing, always iron on the reverse side.

What should I do if the colour or dye of my garment changes?

Colour changes can naturally occur over time with naturally dyed pieces. We recommend washing them as gently as possible to help preserve the colour.

At the same time, part of the beauty of natural dyes is that they evolve with wear and over time. Colours may soften, shift in tone or develop new variations, allowing each piece to continue changing with you.

If you would like to refresh or re-dye your piece, you can contact us about our dyeing service. We offer a discount for pieces that were originally purchased from us.

Do you offer dyeing services for pieces that weren't made by Ari?

Yes. We love helping give existing pieces a new life.

You can email us at [email protected] or contact us through Instagram @by.ari__. Tell us about the piece and what you would like to do with it, and we'll look at the possible dyeing options. We can then provide you with a quote.

What is the shipping cost?

Shipping costs are calculated based on the total of your order and your location. The cost will be shown at checkout before you complete your purchase.

You will also be able to see the available shipping and payment options at this stage.

Where can I receive my order?

We ship throughout Mexico and internationally.

How long will my order take to arrive?

Delivery times depend on the shipping method selected.

In general, we need 3–7 business days after payment has been received to prepare and ship your order. From there, delivery time will depend on your location and the shipping method selected.

What is the timeframe for requesting an exchange?

You can request an exchange within 7 days of receiving your purchase.

Once we receive the piece and confirm that it is in the same condition in which it was sent, we will process the refund within the following 7 days.

What should I do if my order arrives damaged?

If your order arrives damaged or in a condition different from what you expected, please email us at [email protected] or contact us through Instagram @by.ari__.

Let us know what happened and, if possible, send us photos of the piece and the packaging so we can review the situation and find the best solution.